Global Service Desk
We right-size end user support to deliver the best fit and best value
At Computacenter, we know how to put users at the centre of IT support and how to put IT support at the centre of the business. By delivering more responsive IT support, organizations can maximize productivity, drive growth and accelerate business transformation. Computacenter supports around 1.2 million users worldwide from its Global Service Desk. Our goal is to provide not only a faster response to users but also a smarter response.
640,000 incidents and requests managed every month, 8 million emails and calls handled per year.
We excel at delivering end-to-end user support, both locally and globally. Our services span 80-plus countries and 27 native languages. All our services are ITIL-aligned and include incident, problem, request and major incident management. With a comprehensive remote desktop support operation, we provide fast fixes at both the first and second line. By combining skilled people with industrialized tools and processes, Computacenter’s Global Service Desk helps make IT support more predictable, repeatable and affordable.
Founded on a ‘shift-left’ principle, our PASS12T methodology drives down service costs and complexity through automation, self-service and prevention. With multiple shared service desk facilities, we offer a choice of onshore, nearshore and offshore models, which helps organizations balance costs with service levels.